For our loyal customers: satisfaction guaranteed

Technical Support

We can help you with any issue you might have with our Netatmo products.

Easy Returns

Your product can be returned within 180 days of purchase.

100-day money back guarantee

Not satisfied? Your money will be refunded within four weeks.

Our thanks for your loyalty.

Netatmo is celebrating 10 years of innovation. We want you to join our celebrations. The loyalty and trust of our customers mean a great deal to us. Your satisfaction and feedback on our product range are essential to the continued development of new technology and product improvements.  

We would like to return this trust by offering you a 100-day satisfaction guarantee. You will have the ability to activate and test our products for at least 100 days. If you are not happy with our products at the end of these 100 days, then not only can you contact our support, but you can also return the product without any problems.  

However we do encourage you to contact our support team first if you have any technical questions or problems with your product. They will be happy to provide support on any issue you might have and will help you with the best installation of your product in your home.

How can we help you?

If you have any questions about your product, or if you encounter problems during installation, simply contact our support team using the chat option. You can use the chat, our email form or consult the FAQ for our Netatmo products.

100-day satisfaction guarantee

Unhappy with your product and want to make use of the 100-day satisfaction guarantee? Our 100-day satisfaction guarantee ensures problem-free returns. You will find full details about validity and the terms & conditions in the online form.

Returns Form

Joanne C.

Really easy to set up and use.


Very easy to use and keep out of sight.


Really easy to use. No problems with the app and can control the heating from anywhere.