Satisfaction guarantee

Netatmo’s Satisfaction Guarantee Programme

Join the programme

Fill out the form to join Netatmo’s Satisfaction Guarantee Programme. You must first have purchased and used your product for at least 100 days. After trying it, you can choose to keep or return the product within 180 days of the activation date.

Return the product

If you are not completely satisfied with your Netatmo product, you can request a refund.  Once our team has confirmed that you are eligible, return the product in its box, with all its accessories, at your own expense.

Verification and refund

Once we have received your product, our after-sales team will check that everything is in order.  If everything is in order, you will receive a refund within 4 weeks following the approval of your request.

Technical assistance

We can help you with any issues you might have with your Netatmo products.

Easy returns

You can return your product up to 180 days after purchase.

Satisfaction or your money back 

Not satisfied? You will be refunded within 4 weeks.

Satisfaction or your money back. Try your product for 100 days.

As a thank you for the trust you place in us, we’ve developed our Satisfaction Guarantee Programme,
which lets you activate and try our products for 100 days. If at the end of this period you are not completely satisfied, you can contact our support team or return your product to us and receive a full refund.

Netatmo and its customers: a partnership built on trust

Our customers’ loyalty and trust are of the utmost importance to us. Your feedback helps us develop and improve our technologies and product range to ensure your satisfaction.

Here to help

If you have any questions about your product or have difficulty installing it, please contact our Support team via chat or email (